Contact Us & Account Deletion Request

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Official Contact Information

If you have any questions regarding the Fassernate Superapp, subscription plans, business integrations, or technical support, feel free to reach out directly to our team.

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Fassernate Support & Operations — Eltovision (Pty) Ltd
Customer Support Email: support@fassernate.com
General Inquiries: info@fassernate.com / enquiries@eltovision.co.za
Legal & Privacy: legal@eltovision.co.za
Telephone: +27 82 417 8777
Physical Address: 305 Brooks Street, Menlo Park, Pretoria, 0081, South Africa
Registration Entity: Eltovision (Pty) Ltd (Reg: 2020/851505/07)

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Account & Data Deletion Request Procedure

In accordance with Google Play User Data Policies and the South African Protection of Personal Information Act (POPIA), Fassernate provides users with full autonomy over their personal data. You have the right to request the permanent deletion of your account and associated personal data at any time without requiring in-app access.

📌 How to Request Account Deletion

You can submit an account and data deletion request through any of the following convenient methods:

Option 1: Direct Email Request (Recommended)
Send an email directly to support@fassernate.com or legal@eltovision.co.za with the subject line Account Deletion Request. Please include the registered email address or phone number associated with your account.
Option 2: Direct Contact Form Below
Fill in your details in the contact form below and select "Account & Data Deletion Request" as the topic.
Option 3: In-App Account Settings
Log into the Fassernate Superapp, navigate to Settings & Profile → Account & Security, and click "Request Account Deletion".

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Types of Data Deleted vs. Retained

When an account deletion request is processed, we strictly adhere to the following data handling standards:

🗑️ Permanently Deleted Data

User account profile and authentication credentials
Name, personal phone numbers, and email addresses
Device push notification tokens and session data
User preferences, custom saved views, and app settings
Biometric hash data (if stored)

⚖️ Retained Data (Legal & Tax Compliance)

Historical tax invoices & transaction billing records
Payment processing audit trails (handled securely via PayFast)
Data legally mandated for retention under SARS & POPIA (up to 5–7 years)

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Processing Timeline:
Once an account deletion request is received and verified, complete account deactivation and data purging will be finalized within 30 calendar days. You will receive an email confirmation upon completion.

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Submit Support Inquiry or Deletion Request

Use the form below to send an email inquiry or formal account deletion request to support@fassernate.com.